Chatbots for User Engagement

User Engagement has many drivers, the most important being response time. People don’t wait anymore. If they can’t get what they want within due time, they move on to the next company or business.

Attention spans are getting shorter by the day. And anything that doesn’t catch the customer’s attention within the first 5 seconds immediately gets discarded. Dull websites with boring forms are no exception no matter how important.

The 24/7 availability of the eGenius User Engagement chatbot is clearly advantageous to any and every business. eGenius can adapt to your business requirements and can be an ideal tool to increase customer engagement with faster responses and resolutions.

The User Engagement chatbot can also surf through millions of data files in the blink of an eye. It can collect customer details from CRM and provide a more personalized experience based on their history.

You can also seamlessly cross-promote your different platforms using the User Engagement chatbot. Say, someone wants to know how one of your products work, the chatbot can immediately share a link to a tutorial on your YouTube page. Or if they’d like to see how your product performs compared to its competitors, the chatbot can share a link to your blog site.